Payments Platform

Payments Support Agent

A multi-turn, guardrailed conversational agent that answers questions about a specific transaction — grounded only in the live record it looks up, never invented. Evaluated with RAGAS and DeepEval (faithfulness, context precision, hallucination, guardrail adherence) — see the write-up on GitHub.

Demo, not a real support channel. It can look up any transaction from this platform's live synthetic data by ID, but it can't approve, refund, or override anything — try asking it to and see what happens.

Ask about a specific transaction — e.g. "why did transaction <id> fail?". Grab a transaction ID from the Observabilitypage's live feed to try it with real data.